Refund policy

We want you to love what you ordered! If there's an issue with your order, we're here to help.

Exchange Eligibility

We offer exchanges only in the following cases:

• You received a damaged or defective item
• You received the wrong item

We do not accept exchanges for change of mind, incorrect size selection, or any other reason outside of the above.

No Refunds

We do not offer refunds. In eligible cases (damaged, defective, or wrong item), we will offer an exchange only.

How to Request an Exchange

Contact us within 24 hours of receiving your order. Message us on WhatsApp (0331-6661347) or email thegirlstribe@gmail.com, and include:

• Your order number
• A clear photo of the damaged, defective, or incorrect item
• Your unboxing video

Requests made more than 24 hours after delivery will not be accepted.

Please note that delivery charges are non-refundable in case of an exchange.

Order Cancellations & Changes

Once an order has been placed, customers may request cancellation or a change of article within 24 hours, provided the order has not yet been dispatched.

If a customer cancels an order within this period and wishes to place a new order for a different article, the delivery charges for the new order must be paid in advance before the new order is processed.

This policy helps us cover delivery and order-processing costs associated with repeated order changes or cancellations.

Once an order has been dispatched, it cannot be cancelled or changed.

Sale Items

Sale items can be exchanged only if they arrive damaged, defective, or incorrect.

Contact Us

For any questions, message us on WhatsApp (0331-6661347) or email thegirlstribe@gmail.com